Keynote speaker and retail expert keeps audiences begging for more.
Make Your Customers Love You So Much They’ll Never Go Anyplace Else!
As one of the leading independent retailers in the United States, professional speaker, and pet product developer, Dave Ratner connects with customers on a daily basis. With common-sense, forehead-slapping insights on management, sales, marketing, customer service and customer loyalty Dave’s engaging and laughter-filled keynotes and trainings pack in the crowds. Businesses across the country have used Dave’s strategies to increase revenues and compete with “Big Dogs” in their marketplace.
He dedicates his time supporting ‘the little dog’ nationally as one of the few independent retailers on the National Federation of Retail Associations.
Most Requested Topics
CUSTOMER SERVICE – ENTREPRENEURSHIP
Creating Customer Love
How to Get and Keep LOYAL Customers

ADVERTISING, SALES AND MARKETING
Lead the Pack in Sales
Bad to the bone marketing tips that wont’ break the bank
MANAGEMENT AND LEADERSHIP | ENTREPRENEURSHIP
How to Beat the Snot Out of the Big Dogs
10 Things to Do as Soon as You Get Back to the Store
ENTREPRENEURSHIP
Lessons Learned From The Top Dogs
Trade secrets from the titans of the business world
HUMAN RESOURCES | MANAGEMENT
Let the Dogs Out!
You Are Who You Hire!
Dave’s speaker page has detailed keynote descriptions for each topic.
Meeting Planners
Find Dave’s online speaker press kit here, along with videos, Dave’s biography, introduction and speaker packet. Audience members rave about Dave. As a successful entrepreneur with 8 retail pet stores and 150 employees Dave knows when business owners and managers take time away from the shop to hear a speaker – they want valuable take aways. From customer service tips to human resource advice and even Dave’s recommended advertising plan, managers and owners fill notebooks with cost saving, tested practices they can implement right away.
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Dave is outstanding in his field
- Member of the National Retail Federation Board of Directors
- Member of the National Retail Advertising and Marketing Association Board of Directors
- Has represented small business owners before both houses of Congress
- Recipient of National Retail Federation Silver Award in 2010 in recognition of outstanding contributions to the Retail Industry
- Induction into the Massachusetts Retail Hall of Fame
- Hard working award winning retailer with 150 employees
- Hosted a weekly local ABC and Fox television show
- Media’s go-to-guy for retail and small business practices – interviewed and quoted by The Wall Street Journal, Pet Age, and countless Associated Press stories
- Author of Customer Love: Make Your Customers Love You So Much They’ll Never Go Anyplace Else!
Professional Speaker, Retailer, Entrepreneur and Author – A Breed all his own!
- Keynote speaker workshop presenter with topics in management, sales and marketing, customer service and customer loyalty
- Media’s go-to-guy for retail and small business practices
- Interviewed and quoted by The Wall Street Journal, Pet Age, and countless Associated Press stories
- Motivational business speaker
- Author of Customer Love: Make Your Customers Love You So Much They’ll Never Go Anyplace Else!
- Working award winning retailer with 150 employees
- He is known for creative and cost-effective marketing strategies